Not sure how esims work? Take a look through the other FAQs on this page for more information. Unlike a plastic sim, esims can’t be moved from one device to another, so you’ll need to request a sim swap from your old esim to your new one. Whenever you upgrade or replace your phone, you’ll need a new esim pack.
#Alldata mobile activation pin serial number#
To move your existing mobile number across to an esim, you’ll need the Sim Serial Number (SSN) of your esim profile, which you’ll also find in your esim pack. We’ll send you an esim voucher with a QR code, which you’ll need to scan using your phone’s camera. You can request an esim pack using My O2 Business, or by calling your customer service helpdesk. If you’re an Enterprise customer, you can use an esim if you have a compatible phone. We’re not currently offering esim to our Pay As You Go customers, but we’re working on being able to offer esims to anyone with a compatible phone as soon as possible.Ĭan I get an O2 esim as an Enterprise customer?